10 -12 months of Desktop Support experience (2-3 years desirable) with the Installation/Move/Addition/changes (IMAC) & Break-Fix of in-scope supported Desktop environments covering all or most of the below:

•         PC’s/Laptops, monitors, docking stations, keyboards & mouse and desk phone handset

•         Mobile phones and tablets

•         Operating system (OS) installation / re-imaging

•         Testing of new O/S images and providing input to the build/image teams

•         Active Directory Password changes as part of a Breakfix/group memberships for replacing/building new machines & moving of users in/out of active directory groups.

•         Encryption and De-encryption, Data Retention

•         Support of AV meeting room equipment

•         Hands-and-Eyes support for Server/Network teams

•         Participation in project activity such as office moves, rollout and upgrades.

•         Recording of assets in Asset Tracking system

•         Attending to tickets raised/assigned, resolving and updating ticket(s) and ensuring all are dealt with efficiently and within SLA’s.

•         Raising calls to and assisting warranty vendors and 3rd parties as required in the resolution of issues.

•         Adhering to all client processes and procedures relevant to operational duties.

Thanks & Regards




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