Overview

 

Junior Desktop Support Engineer (MKT176)

Rosebank

R13000 – R15000 per month

 

Position immediately available for a Junior Desktop Support Engineer to be based on client site in Rosebank.

Ideally you should have your own vehicle, have previous experience in a Microsoft environment, diagnosing and troubleshooting software and hardware issues and installing applications and programs.

In this role you would be responsible for resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.  You need to be comfortable providing support telephonically and via messengers.

To be qualified for this role, you should hold a qualification in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

 

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network

configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until they’ve

solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software

developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Requirements

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

 

For full spec: http://bit.ly/SupportMKT176

To apply online http://bit.ly/SupportEngineerMKT176

 

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