Keeping track of employee start dates, employee termination/resignation dates and informing me the same way Ashley is sent an email about these and all internal stakeholders.
Getting employee of the month nominations from supervisors and other departmental heads for all teams
Using the information given on why employees are chosen and comparing that with existing data before deciding if the person should be or not. Passing names to David for printing
Applying for cash incentive for Abuja centre and Lagos and making sure it’s received on time
Warning letter issuing and tracking
Putting agents on PIP
Following up with supervisors to find out if agents on PIP have improved as expected or not then sending an email to me regarding that so I can inform various CD managers
Handling recruitment and selection, informing all internal stakeholders and sending me emails usually sent to Ashley
Making sure all necessary sheets are updated always
Whenever there is a disciplinary meeting, providing a breakdown of performance, attendance, number of warning letters each employee has and why they were issued that and share with me and Nusa a day before the meeting.
Minimum Qualification: Degree
Experience Level: Management level
Experience Length: 3 years
25th May 2019
About Outsource Global Limited
Outsource Global is successfully reimagining what it means to be a global leader in business processing outsourcing (BPO) and redefining the term ease-of-doing-business. We provide business operations solutions, including call centers, claims processing and a broad range of other IT-based services to enterprises and government agencies in the, United Kingdom and Africa