We are recruiting for several dedicated Healthcare Call Centers to join their growing team to help with the influx in calls they are receiving.
Answer incoming telephone calls and assisting customers with their enquiries.
Input data to a computer in a real-time environment whilst on the telephone and also interpret and input data from email, and online communications.
Action all customer enquiries in an efficient and timely manner in accordance with the Company policies and procedures.
Process customer order requests within expected timescales.
Liaise with internal departments and external organisations to resolve customer enquiries where necessary.
Maintain accurate records of customer issues and solutions in line with Company standards.
Manage customer complaints with professionalism and empathy.
Skills and Experience:
Confident with an excellent telephone manner and sound written skills.
Effective communication and interpersonal skills.
Good IT skills and able to use online database systems and work remotely.
An ability to empathise with others.
Ability to work on an individual basis and as part of a team.
Reliable and conscientious, with a flexible approach to duties and hours.
Able to work to targets and deadlines.
Self-motivated to complete targets and tasks without supervision.
Previous experience not required one week full training will be provided.
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