Description

Ashleigh Huber

PO Box 5647, Bundaberg West, Qld  4670

Phone: 0434 819 038

Email: ashleigh.mae532@gmail.com

 

SKILLS & ATTRIBUTES:

·         Exceptional customer service

·         Focussed, hard-working, and determined

·         Excel at juggling multiple tasks

·         Positive outlook and can-do attitude

·         Excellent communication – verbal and written

·         Active listening and persuasion skills

·         Work efficiently, both independently and as part of a team

·         Courteous and professional manner

·         Quick to learn new skills

·         Excellent personal presentation and a natural flair for styling

·         Helpful, friendly, and approachable

·         Honest, loyal, dependable, and punctual

·         Always willing to lend a hand

·         Natural leader with great organisational abilities

·         Respect people from all backgrounds and cultures

 

QUALIFICATIONS:

 

2014                                                       Certificate III in Retail Operations             –              TAFE Queensland

 

2014                                                       Certificate II in Retail Services                     –              TAFE Queensland

 

EMPLOYMENT EXPERIENCE:

 

Oct 2015 – Present                           Millers

 

·         Greet customers promptly and politely

·         Assess customer needs and ensure they are met

·         Maintain extensive, up-to-date knowledge of product

·         Inform customers of in-store promotions

·         Promote multiple products to each customer

·         Exceed sales targets and KPIs

·         Ensure store is merchandised to the highest standard/company expectations

·         Assist/train team members to ensure company standards are met

·         Utilise reports to maximise sales and profit

·         Implement loss prevention strategies and health and safety protocols

·         Manager duties including rosters, timesheets and wages

·         Perform timely, accurate stocktake

 

Dec 2014 – Jan 2016                         Casar Elegance

 

·         Successfully establish and maintain relationships with new and existing customers

·         Achieve and exceed sales goals and financial objectives

·         Recommend merchandise based on customer needs and desires

·         Place and arrange merchandise and displays

·         Promote stock via social media

·         Independently operate the store, from open to close

·         Apply procedures for the receipt and processing of incoming goods

·         Organise and maintain work areas

 

Jul 2015 – Aug 2015                          The Tax Shop

Jul 2014 – Sep 2014

 

·         Politely greet and direct customers

·         Competently manage client enquiries and resolve any concerns

·         Answer and make phone calls in a courteous and timely manner

·         Promptly pass messages on to staff, and follow up to ensure customer satisfaction

·         Communicate with clients and staff in a friendly, professional manner through all mediums (in person, over the phone, by email etc.)

·         Willingly assist staff members, including management, whenever and wherever possible

·         Set, re-schedule, and cancel appointments

·         File documents efficiently, as per company guidelines

·         Update data bases, including client information and records

·         Use and maintain a variety of software and office equipment

·         Maintain client confidentiality at all times

·         Independently manage the office, including opening and closing

·         Data entry

·         Receive payments

·         Banking and petty cash management

·         Ensure a clean and tidy work area

 

Feb 2014 – Jul 2014                           Rowers on the River Restaurant and Function Centre

 

·         Interact with a diverse range of clientele

·         Maintain professionalism and courtesy in a busy environment

·         Work cooperatively and efficiently within a team

·         Project a positive image and wear the company uniform with pride

·         Willingly complete all tasks

·         Comply with legal guidelines

 

Feb 2014 – Jun 2014                         Vo Vo Modelle

 

·         Maintain comprehensive, up-to-date knowledge of product

·         Confidently sell merchandise to new and existing customers

·         Actively listen in order to provide personalised service which enhances customer experience, exceeds expectation, and encourages repeat business

·         Use social media to connect with customers and promote stock

·         Ensure store projects a positive, welcoming atmosphere

·         Competently use a variety of devices, operating systems and programs for various aspects of business

·         Maintain a professional, pleasant manner in all dealings, including suppliers, wholesalers, customers (in person, via email, SMS, and over the phone)

·         Cash register, EFTPOS, money handling, petty cash and banking

 

SECONDARY EDUCATION:            OP 2       Runner-Up Dux

 

2009 – 2013                                          North Bundaberg State High School