Description

Bryant W. Celedio
Mobile: (773) 724-4192

Email: celediobryant@gmail.com

 

Experience summary
Over 10+ years of experience in Information Technology, Health Care & Hospitality IT support encompassing the following

 

Professional Areas of Expertise:

 

Enterprise Training
IT Operations
IT Help Desk
Web Development tools & Portals
Networking
Web Application Development
Healthcare Operations
Healthcare Nursing
Customer Support

 

·         Technology:

 

Software Applications
Programming Languages
Cisco IOS
SQL
Microsoft Visio Pro
PL/SQL
Microsoft Office Suite(Excel)
JAVA
Active Directory
C++
Custom Applications
C#
 

·         Training and Education– Plan, Develop, and provide training and staff development programs. Coordinate, create and establish courses which are technically and professionally focused.

 

EDUCATION:
Bachelor of Science in Computer Information Systems

 

DeVry University – Sherman Oaks, CA

 

Certifications – CCNA, pending completion 2019

Professional Experience

Client: Travelodge                                                                                                            October 2012 – Present

Role: IT Support, Front Desk Manager

 

Major Responsibilities:

Ø  Manage Day to Day Operation of Travelodge Franchise Hotel.

Ø  Customer Support

Ø  Provide IT support.

Ø  Communicate status to all Stakeholders & Senior Management

Ø  Facilitate Training, Coaching & Customer Awareness to other coworkers

Ø  Nightly Audits Reporting

Ø  Ensure that all guest needs met, manage guest scheduling and reservations

Ø  Audit transaction records for accuracy and completeness

Ø  Troubleshoot payment processing and computer software related issues

 

 

Client: Surgical Care Affiliates                                                                            June 2008 – June 2011

Role: Staff Software Educator

 

 

Responsibilities:

 

Ø  Train staff on use of IT systems and software.

Ø  Develop curriculum for staff training.

Ø  Provide follow up support for IT systems and software.

Ø  Troubleshoot and find solutions to software issues.

Ø  Collaborate with team to improve efficiency and use of resources.

 

 

 

Client: All’s Well Staffing Agency                                                                       Jan 2005 – June 2008

Role: Case Manager

 

Responsibilities:

Ø  Assess client’s need for medical services in a home setting.

Ø  Collaborate with multi-disciplinary team to form and implement plan of care for clients.

Ø  Allocate resources as appropriate for client and according to care plan.

 

 

 

 

references:      Available on Request