Description

CHRISTY SIMON
Thottungal House, Thiruvambady (Po), Kozhikode (DT)
Kerala, India – 673603,
Mobile: +918301870519, +91 8593868713
Email: christysimon28091993@gmail.com
LinkedIn URL: https://www.linkedin.com/in/christy-simon-233696196
Skype ID: live:.cid.299d79e25c1dc4fb
Personal Particulars:
Date of Birth: 1993-09-28 | Nationality: Indian | Gender: Male
Passport Number: S3145314
Residential Address: Thottungal House, Thiruvambady (Po), Kozhikode (DT) Kerala, India – 673603
SUMMARY
 A highly reliable individual with three years of experience in Hotel Industry, Aviation, Hospitality Management, Food Production, Travel and Restaurants
 Poised in articulating team building , promoting hotel facilities and service, resolving complaints on a real time scenario
 Adept in managing engagements in diversified verticals of hotel management on front- desk operations, guest relationships, housekeeping, general administration, customer service, concierge, inventory management and budgeting
 Prolific expertise in coordinating and ensuring high standards of customer service for guests, in the relevance of grievance, facilitation
 Expertise in provisioning of customer services using standard procedures and protocols, identifying and resolving customer/guest complaints, managing customer/guest satisfaction
 Demonstrated excellence in establishing a professional work environment based on respect and handle a wide range of functions using combinations of creative, organizational, training and customer service skills
 Successfully working with cross-functional team environments, clients, employees from expanded backgrounds across geographies
SKILL SET
 MS Office
 Data Entry
 Customer Service
 Planning & Organizing
 Effective Communication
 Conflict Resolution
 Decision& Teamwork
 Ticketing & Hotel Bookings
 Report Management
 Security Maintenance
 Schedule Management
 Phone Etiquette &Admin
EDUCATION
 Diploma in Financial Accounting from Shreyas Institute of Information Technology – 2018
 Bachelors in Marine Engineering from Chennai School of Ship Management – 2016
WORK EXPERIENCE
Allway Jos Associates Tours & Travels (Kozhikode, Kerala, India) Mar 2019 – Till Date
Front Office Assistant
 In charge of couriers services, monitoring emails and messages
 Coordinated staff record attendance
 Transmitted information or documents to customers, using computer, mail, or facsimile machine
 Scheduled appointments and maintained calendars
 Managed phone etiquettes to respond to inquiries, policies, procedures in resolving complex problems
 Reviewed feedback forms and updated spreadsheets to ensure accuracy
 Provided a variety of administrative support assistance
Natural Eats (Calicut, Kerala, India) Sep2016 – Feb2019
Front Office Receptionist
 Orienting new guest in a friendly relationship and answering the queries and scheduling appointments
 Up- Selling guest rooms and promoting hotel services, handling cash payments and billing
 Supervised the guest on medical assistance, foreign exchange, safety lockers and business centers
 Monitoring overheads and costing plan with updated records
 Planning and organizing the venues and amenities during special programs  Contributing in administrative support tasks such as proofreading handwritten information, updating the pay records invoices balance sheets and resolving the client complaints  Coordinating in up-selling revenues and enhancing customer service  Handling the customer grievances and generating reports within the objectives

Education

Chennai School of Ship Management

2013 - 2016 Bachelors in Marine Engineering

Experience

Allway Jos Associates Tours & Travels

Mar-2019 - Till Date Front Office Assistant