Description

Emily J Muir
54 Bayview Drive, Huntington NY 11743
T: 631-416-0285
E: Muire352@gmail.com
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company
success.

Core Strengths

Strong organizational skills
Energetic work attitude
Active listening skills
Adaptive team player
Seasoned in conflict resolution
Telecommunication skills
Sharp problem solver
Customer service expert
Courteous demeanor
Telephone inquiries specialist
Outlook Office
QuickBooks

Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Assistance
Worked with company systems such as Oracle, QuickBooks and Outlook and diligently completed all
Assigned tasks, working overtime as needed.

Work Experience

Michael Anthony George Construction Corp
December 2014 – Present

Project Manager
Greenlawn, NY
Job Responsibilities: Coordinate all renovations with subcontractors and agents and to ensure all tasks are completed in a timely and professional manor. Main contact for all properties/assets assigned to me. Rectifying all discrepancies between contractors, agencies and bank officials.

Retail maintenance Management
September 2014 – December 2014

Customer Service Rep
Dix Hills, NY
Job Responsibilities: Main contact for all Footlocker floor maintenance. Coordinating cleanings with subcontractors and store managers. Following up after cleanings and confirming all work was done in a timely and professional manor. Rectifying all discrepancies between contractors, managers and corporate offices.

Kravet, Inc
May 2012 – June 2014

Customer Service Rep
Bethpage, NY
Job Responsibilities:
National Accounts – Main contact for Ethan Allan, Calico Corners, Brandywine, Vera Bradley, etc. Confirmed, placed and shipped all orders for said accounts. Rectified any discrepancies with the accounts and confirmed all orders were satisfactory.
Fabric/Customer Service – Coordinated, placed and shipped all orders for all of the companies’ accounts and sales reps. Confirmed all orders, delivery dates and installation dates with customers and Sales Reps. Rectified any discrepancies as fast and professional as possible.
Carpet Department Representative – Educated all customers and sales reps with product information and knowledge. Coordinated all shipments with mills and end users. Main contact for all custom designed orders for both customers and mills. Followed through with entire ordering process; from placing the order, submitting order to mill, updates from the mill to the customer and finally coordinating the installation with the end user. Rectified any and all discrepancies with customers and mills in a timely and professional manor.

CVS February
February 2012 – May 2012

Cashier
Commack, NY

Winn Dixie
September 2010 – February 2012

Cashier
Homosassa, FL

Education Background

Crystal River High School
May 2010

High School Diploma
Crystal River, FL, US

College of Central Florida
September 2010 – May 2012

Lecanto, FL, US