Description

HENRICK LI

47 Westwater Drive, Toronto  Phone: (647) 966-9633  Email: lxhangli@gmail.com

Career Objective

To be given an opportunity to work as a Network Engineer

Profile

7 years of experience in a technical support role with excellent customer satisfaction. Exceptional knowledge providing support and service over the phone or via remote access. High-level system knowledge of nurse call, access control,telecommunications and network systems. Excellent communication and technical skills and a great track record of providing and coordinating support around the world.

Skills

· Comprehensive knowledge of networking, RIP, EIGRP, OSPF, BGP, DMVPN, MPLS VPN, IPSec, NAT, ACL, PBR, QoS, IPv6, Multicasting, GRE tunneling, PPPoE, HDLC, VLAN, STP, VTP, Etherchannel, HSRP, VRRP, GLBP, Dot1Q, QinQ, DHCP

· Hands-on experiences on Cisco Routers, Switches, and Nexus models

· Familiar with Cisco, Juniper, Dell Firewalls (PIX, ASA, Netscreen, SRX, SonicWall)

· Have a good command of  TSO/ISPF, JCL, SQL, Assembler, Cobol, DB2, CICS, JAVA, XML, HTML

· Proficient at manipulating Windows, Mac, Linux, VMware, VPN software, Analyzing tools

· Exceptional communication and interpersonal skills exemplified through effective collaboration in a team environment

· Excellent analytical and problem solving skills

Certifications

· Cisco CCNA, CCNP, CCIE (R&S)

· Certificate of IBM Z/OS (Mainframe)

 

Senior Technical support                                                        2013.11 – Present

Austco Marketing & Service (Canada) Ltd.

· Program nurse call software, configure and upgrade ACS server

· Provide technical support and advices to resellers and co-workers

· Plan, design, implement network layout, provide feasible network solutions

· Configure and optimize performance of Cisco routers and switches

· Cisco routers and switches IOS upgrade and maintenance

· Diagnose, debug, troubleshoot network issues in LAN and WAN

· Interact with client’s network team, exchange VPN info, set up VPN connection

· Utilize network monitoring tools to trace OSI model layers, analyze packets and protocols at each layer to identify root causes

· Set up SIP trunking and dialplan in the Asterisk to work with other phone systems, like Cisco Call Manager, Mitel, Panasonic, Spectralink

· Assist network equipment purchase and project management

· Integrate multi-vendor products for interoperability

· 24-hours on-call emergency technical support around the world

· Other assignments as required to support the Vice President, Regional Managers and Technical support Manager

 

Network and CCTV Technician                                                2010.10 – 2013.9

Winbo International Ltd.

· CCTV camera software installation and application support

· Examined and troubleshot network issues for CCTV security system malfunction

· Configured mapping, port forwarding, port triggering, DMZ in routers

· Set up alarm notification using SMTP, SMS, FTP, HTTP

· Diagnosed and repaired defective DVR, NVR, IP, HD-SDI, and Analog cameras

· Provided CCTV security equipment purchase and solutions support

· Tested features and functions of new security camera systems, submitted product performance report to technical support manager