Mobile:              9791731967



Skype Id:           sahaani


Personal Particulars

Residential Address:       5/2 Devi Nagar, Vivekananda Main Road, Teachers Colony, Kolathur, Chennai – 600099, India

Date of Birth:                 21st Jun 1982

Nationality:                     Indian

Gender:                         Male

·         Highly skilled Tours and Travel Consultant with over 16 years of experience in Corporate and Leisure Travel Industry comprising Customer Service, Operations Management, Travel Technology, Ticketing and Revenue Analysis

·         Hands-on experience in facilitating excellent customer care and ensuring the best travel and accommodation is offered to the customers

·         Competent in Sales Negotiation, Forecasting, Revenue Analysis, Strategy Management, Travel Operations and  Management; conversant with Global Distribution Systems – Amadeus, Sabre and Galileo

·         Proficient in providing best international/ domestic travel plans for the Corporate and Leisure travel customers with optimum efficiency and within the budget

·         Thorough knowledge of hotel reservation system, transactions processing, and transportation techniques

·         Comprehensive knowledge on international quality standards for Travel facilities with ability to go beyond business development outlook in an active hospitality setting

·         Adept in managing the operations pertaining to all aspects of hospitality, tourism, travel, and industries

·         Deft in anticipating customers’ needs and planning tours accordingly

·         Highly skilled in planning and selling itinerary tour packages to the customers through promotional campaigns

·         Competent in maintaining records of customer interactions & transactions, documenting the details of inquiries, comments, and complaints pertaining to travel arrangements

·         Operation Management
·         Booking & Reservation
·         Client Relationship Management
·         Tour Planning
·         Hotel Booking
·         Reservation Management
·         Revenue Generation
·         Team Management
·         Billing and Payment Management
·         Vendor Management
·         Sales Management
·         Travel Planning and Schedule
·         Global Distribution Systems – Amadeus, Sabre, Galileo

·         Windows Office applications


·         Proficient in English


·         Master of Business Administration – Human Resource Management, Madurai Kamaraj University, Chennai, India – Pursuing

·         Bachelor of Business Administration, Madras University, Chennai, India – 2008

·         Diploma in Tool Engineering Govt. Technical Training – 2001

·         Diploma in International Airlines & Travel Management – IATA/UFTAA

·         Recipient of various Certificates of Appreciation, awarded on the basis of merit and excellence from the NC-OIC of United States Military, Kuwait

Jun 2018 – Present | FCM Travel Solutions, Chennai, India | Assistant Manager – Implant
Key Result Area:

·         Managing the entire Corporate and Leisure travel for M/s. Intellect at the implant office based at Navallur

·         Key engagement in tasks like travel reservations, ticketing, hotel, car rentals, fare calculation, re-issues, refunds, etc

·         Handling the liaison with the Travel desk of M/s. Intellect and ensuring all emails are attended to inline with the service level agreements

·         Ensuring strict compliance of M/s. Intellect travel policy

·         Strengthening the external supplier relations that includes airlines and hotel suppliers

·         Steering the Hotel booking using Phoneix Tool

·         Drafting daily sales report and providing analysis/update of revenue to the Branch Manager



Aug 2012 – Jun 2018 | Jumbo Travel/BCD Travel |Senior Business Travel Consultant
Key Result Area:

·         Steered all Corporate and Leisure travel for the M.H. Alshaya Group at the implant office based at the Headquarters

·         Managed travel reservations, ticketing, hotel, car rentals, fare calculation, re-issues and refunds, etc.

·         Handled the liaison with the Travel desk of M.H. Alshaya and ensured all emails were reverted in line with the service level agreements

·         Ensured strict compliance of M.H. Alshaya travel policy

·         Oversaw the entire BCD corporate clients official and leisure Travel

·         Maintained very good external supplier relations – airlines and hotel suppliers

·         Steered the booking and using Hotel reservation websites of various suppliers

·         Led the daily reporting and analysis of sales and revenue


Feb 2007 – Jul 2012 | Camp Ali Al Salem| Supervisor
Key Results Area:

·         Oversaw the operation of U.S. Military travel under Sato/CWT

·         Verified and processed Government travel orders

·         Led the processing of travel reservations, ticketing, fare calculation strictly adhering to Government fares and policy

·         Steered and assisted the Finance department for accounting procedures – Central Billing Accounting (CBA) adhering to U.S Military Accounting policy and guidelines

·         Devised the plan for work schedules for staff to ensure smooth procedure of the shift

·         Imparted training in advising customers on current traveling conditions, planning customer travel and itineraries, ticketing and booking functions and calculating costs for transportation and accommodations from U.S transportation schedules and regulations

·         Performed the review of staff ticketing and sales activities to ensure cost calculations, booking, and transportation scheduling are in accordance with U.S transportation carrier schedules, tariff rates, and regulations

·         Managed the processing of refunds/issuing of PTA’s

·         Offered guidance on U.S travel regulations to service members

·         Processed International Travel (for sectors round the world)

·         Handled the passenger manifest for charter flights on behalf of United States Military


Dec 2002 – Jan 2007 | All India Travel Agency (Madurai)(P) Ltd., Chennai, India | Customer Service Associate
·         Represented All India Travel Agency in Travel World 04 (India’s biggest travel trade exhibition, organized by Indian Express Group) held in Mumbai in 2004