Description

Summary

·        Around 5 years of experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com.

·        Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.

·        Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.

·        Experience in SFDC Configurations/Customizations – as Administrator and Developer.

·        Extensive experience in activities related to Salesforce CRM, Service Cloud, Sales Cloud, SFDC Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process.

·        Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales and Service Clouds.

·        Experience on implementing Apex classes, Test Classes, Visualforce Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.

·        Implementation of Visualforce pages, Apex classes and triggers, Overriding of custom buttons and links using JavaScript and Ajax required for the project.

·        Good understanding in CRM business process such as Case Management.

·        Good at learning and implementing a practical theory on Salesforce Lightning and Process Builder with the help of trailhead.

·        Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.

·        Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.

·        Worked on Chatter implementation and customization using Chatter API.

·        Worked on Force.com sites and developed many Custom Application using force.com platform.

·        Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard and have knowledge of integrating Legacy system with Salesforce.

·        Experience on implementing Apex classes, Visualforce Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.

·        Have exposure in Customer Portal, Self -Service Portal, and also on salesforce communities.

·        Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.

·        Have good understanding and knowledge of the functionality of Web Services for REST & SOAP API.

·        Have a good knowledge on Lightning Component on UI framework and also some basic knowledge on developing web application.

·        Experience on translating business process into Custom Objects and creating Look-up relationships and Master-detail relationships.

·        Experience in Salesforce Lightning and Process Builder.

·        Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.

·        Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.

 

TECHNICAL SKILLS:

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data-Loader, Roles & Profiles.

Programming Languages:  C, shell, Python, Linux/Unix.

Web Technologies:  JavaScript, HTML5/CSS.

Web services:  SOAP, REST API

 

Education:

·        Master’s in Information Systems Technologies, Wilmington University, DE.

·        Bachelor’s degree in Electronics and Communication Engineering, Jawaharlal Nehru Technological University (JNTU), India.

 

Certifications:

·        Salesforce Certified Developer (DEV 401).

·        Salesforce Certified Platform Developer (PD1).

·        Salesforce Certified Administrator (ADM 201).

·        Salesforce Certified Sales Cloud Consultant.

 

Online Verification Link:

·        http://certification.salesforce.com/verification?&fullname=M Kotapati

 

WORK EXPERIENCE:

Farmers Insurance, Grand Rapids, MI                                                                  September 2015 – Till now

Role: Salesforce Developer/Admin

Roles & Responsibilities:

·        Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.

·        Provided development, implementation, and updating focusing on Sales cloud and Service cloud.

·        Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.

·        Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.

·        Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

·        Developed Apex Batch and Scheduler classes to handle the bulk data processing.

·        Building SOQL & SOSL statements using APEX classes

·        Developed Test Method/Class.

·        Transfer of legacy data to sales force using APEX Data Loader, Bulk API.

·        Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.

·        Enhanced Apex Class and Visualforce Page to create a custom Related List, showing activities for selected contacts or clients.

·        Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS).

·        Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.

·        Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.

·        Good at handling on different issues related to Service Cloud and Sales Cloud.

·        Customized Salesforce.com User Profiles by setting standard and custom objects layouts, Custom App, Field-level Security, and Permission Sets.

·        Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.

·        Worked on Lightning components using Visualforce page.

·        Responsible for weekly and monthly data export, updates, and backup for the organization.

·        Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: Reports, Lookup and M-D Relationships, junction objects, Field-Level security, OWD, Sharing Rules, Validation Rules, web services,  Lightning, SLDC,  SFDC, Apex, SOQL & SOSL, Visualforce Pages, Data Loader, Force.com, and Salesforce.com.

 

Taya Technologies, India                                                                                                        May 2013 – June 2014.

Role: Salesforce Admin/Developer

Roles & Responsibilities:

·        Performed the roles of Salesforce.com Analyst and Administrator/Developer in the organization.

·        Developed several Apex Triggers, Classes during the project lifecycle.

·        Worked with SOSL and SOQL queries using Apex, Visualforce.

·        Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

·        Worked on RESTful API to connect external website for data integration.

·        Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

·        Involved in Deployment, deployed all the classes, triggers, objects, components, pages from one environment to another environment.

·        Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.

·        Developed automated workflows and approval processes for sales opportunities, quote discounts and lead routing.

·        Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality

·        Loaded data into SFDC using Data loader and migrated several legacy applications to the Force.com Platform

·        Created user accounts and managed the profiles.

·        Worked on role hierarchy & sharing rules to configure visibility.

Environment: Reports, Lookup and M-D Relationships, junction objects, Field-Level security, OWD, Sharing Rules, Validation Rules,Salesforce.com, SFDC, Apex, web services, SOSL and SOQL, Visualforce Pages, Data Loader, Force.com, Triggers.

 

Blue Dart, India                                                                                                                         April 2011 – May 2013.

Role: Salesforce Administrator

Roles & Responsibilities:

·        Involved in User Management – Creating users, Roles, Profiles.

·        Involved in SFDC application support for end users.

·        Designed System Configuration Enhancements (Dashboards, Reporting, Page Layouts, Sharing Rules,   Role Hierarchy, etc.)

·        Develop and Deploy Apex classes and Apex Triggers from test environment to production using migration tool.

·        Customized tabs for among different business users group and Business centers.

·        Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.

·        Created Sharing rules, Assignment Rules and Escalation Rules for Cases.

·        Involved in reports development.

·        Customize Work.com page layouts, fields.

·        Develop Validation rules and workflows.

Environment: Reports, Lookup and M-D Relationships, junction objects, Field-Level security, OWD, Sharing Rules, Validation Rules,Salesforce.com, SFDC, Apex, SOSL and SOQL, Visualforce Pages, Data Loader, Force.com, Triggers.

Education

Wilmington University

2016, May Master's Degree