Professional Summary:

·   A result oriented Business Analyst with more than 8 plus years of experience in Banking, Mortgage, E-Commerce, and Entertainment domains.

·   Strong knowledge of designing, testing and supporting integration processes, System analysis and business analyst functions in SDLC, also knowledge in MS Visio, MS SQL, and MS Project.

·   Strongly focused with a specific inclination to deadlines, professionalism and multi-tasking.

·   Excellent understanding of Software Development Life Cycle and its modeling techniques like Waterfall, Agile Programming Methodology (SCRUM), Iterative Models (RUP-Rational Unified Process).

·   Experienced in business requirements gathering and documentation.

·   Followed the Agile methodology, RUP and extreme programming concepts of project development.

·   Analyzed and incorporated User Stories in different release plans for the sprints in Scrum process.

·   Experienced in preparing BRD (Business Requirement Documents), FRD (Functional Requirement Document) and TRD (Technical Requirement Document).

·   Experience in MRDC (Mobile Remote Deposit Capture) to deposit checks remotely by leveraging Mobile platform.

·   Strong skills in developing Business Process modeling (BPM) diagrams such as Use Case Diagrams and creating Use Case Specification Documents (USD).

·   Experience in interacting with business users identifying information needs initiating process changes and mentoring team members with project knowledge.

·   Experienced in developing functional specifications through JAD sessions and user interviews.

·   Ability to deliver key financial metrics, including budget, data analysis, payment, credit & fraud risk analysis.

·   Followed the Agile methodology, RUP and extreme programming concepts of project development.

·   Analyzed and incorporated User Stories in different release plans for the sprints in Scrum process.

·   Strong analysis and understanding at crew domain knowledge.

·   Strong command in HP Quality Center for writing and executing Test plans and tracking defects.

·   Efficient in MS Project and MS Excel for planning/status reporting/writing test scenarios.

·   Good understanding of SQL database and queries.

·   Experience with writing/executing test scripts, explaining test cases to UAT team and helping them in understanding the new functionality so they can test the various scenarios more effectively.

·   Experience in creating manual test cases from requirements, design, specifications and process flow diagrams.

·   Experience executing test cases and doing Ad Hoc testing, logging defects and tracking to resolution.

·   Ability to communicate effectively and clearly between teams and resolve issues quickly.


Technical Skills:

Business Skills
Business Definition Requirements, Business Process Analysis & Research, Use Case Modeling , JAD/RAD Sessions, Requirements Gathering, Gap Analysis and Impact analysis
Project Management
Microsoft Project, Microsoft Office, Microsoft Visio, Jira
Testing Tools
Test Director 7.x/8.0, QTP 9.2, HP Quality Center 9.0
SQL Server 2000/2005, MS-Access, BO, Oracle 9i
Operating Systems
Linux, Windows 9X/XP/NT
Professional Experience:


Client:  Scripps Networks, Knoxville, TN

Oct 16 – Current

Role:  Business System Analyst

Description: The project was to make enhancement to existing Planning Application. This supports to planner to do planning for the different partners’ show, episode and series for the broadcast them on accurate time and channel.


Performed the role of Business System Analyst and Scrum Master and was involved in facilitating rapid development, minimizing impediments, resolving support issues and implementing overall enhancements successfully.
Incorporated agile methodology and SCRUM techniques to manage requirements.
Facilitated and contributed in daily Scrum meeting (Stand up meeting), Sprint planning meeting and Sprint review meetings, Release planning meetings and Retrospective with team
Facilitated Scrum planning meetings to coordinate between Clients, Product Owner, Developers and QA teams.
Responsible for creating, analyzing and reviewing business requirements, System specifications and project schedule documentation.
Gathered user and business requirements through interviews, prototyping and worked with team to identify gaps and defects.
Conducted User Stories Workshops.
Acted as a liaison between technical team and business clients to accomplish application enhancement and production.
Assisted the Product Owner in setting realistic expectations, in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
Developed flowchart and process diagram using MS Visio.
Wrote SQL scripts for creating performance evaluation reports
Trained Users by documenting and giving presentations regarding the changes and new functionalities.
Created Release Notes prior to each implementation.
Prepared User guide and business rules documents.
Involved in the User Acceptance testing (UAT) to check the reliability for end users.
Environment: Rally, Jira, Microsoft Visio, Trello, Microsoft Project, Visual Paradigm, Quality center, ProQuest SQL, MS Office, Oracle, Data Mapping, Java, XML



Client: First Funding Financial Services, Northbrook, IL                                                                                              Aug 15 – Sep 16

Role: Sr. Business Analyst

Description: First Funding is 18th largest mortgage company in Colorado and has been in business for 20 years. The company provides home financing options such as conventional, home equity, jumbo, and sub-prime loans.

Loan origination system: The project was a web-based application involving the automation of Mortgage loan origination process beginning from Point of Sale (POS) /opening a mortgage application through funding/closing. The system performed all the business functions of the loan process such as set-up Account information, New Loan set-up, the Appraisal, credit, and income. The project involved modules for Pre Approval, Application, Underwriting, Pricing, Processing, and Closing.


·   Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with users, management, SME (Subject Matter Expert), stakeholders, lenders, underwriters.

·   Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.

·   Creating artifacts for Agile Scrum Process- use cases, system architecture document, supplement requirements document, architecture diagrams; verifying technical production infrastructure; designing and executing performance tests; and documentation.

·   Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.

·   Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.

·   Coordinated Daily scrum meetings, spring planning, spring review, and spring retrospective.

·   Helped in preparing a test plan and executed all levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that the system conform to specifications of business requirements and meet market driven quality requirements.

·   Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.

·   Used Power Designer to develop Use Case diagrams, Activity Diagrams and Sequence Diagrams.

·   Prepared Business Requirement Documents (BRD) and used Requisite Pro to manage, analyze, and convert business requirements into functional specifications.

·   Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications (SRS)

·   Involved in creating disaster recovery plans.

·   Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.

·   Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the Application.


Environment: UML, Jira, agile Scrum, Power Designer, Oracle 9i, MS Project, MS Word, MS Excel, Java, Web Logic, DB2.


Client: Webster Bank, Bristol, CT

Dec 13 – July 15

Role: Sr. Business Analyst

Description: Webster is a full service commercial bank with $20 billion in assets. Webster Bank provides consumer, business, government and institutional banking, as well as mortgage, financial planning, trust and investment services through Webster Private Bank and asset-based lending through Webster Business Credit Corporation, equipment financing through Webster Capital Finance, Inc. Develop Mobile Web and Banking Application for Mobile (Smart devices) devices and MRDC (Mobile Remote Deposit Capture) feature to deposit checks remotely by leveraging Mobile platform.


·   Developed requirements into business Use Cases, Activity diagrams, Sequence diagrams, and UI flow for Mobile application.

·   Created detailed SRS and FRD by identifying functional and non-functional requirements. Developed work flow processes documents/SDD for different functionalities/transactions to be utilized on mobile platform by providing complete impact analysis and risk analysis.

·   Prepared Risk Assessment matrix and mitigation plan for banking services on mobile platform.

·   Established and managed vendor relationships for multiple projects such as Branch Capture and Remote Deposit Capture.

·   Developed and maintained RTM and issue tracking to make sure requirements are matched.

·   Back office Check21 integration to Federal Reserve and correspondent banks including Remote Deposit Capture implementation, Electronic Cash Letter presentment, Electronic Returns and Electronic Inclearings.

·   Mapped detailed Service Error Scenarios/Error codes of Vendor Mobile platform to Bank’s Existing Web platform to be utilized by QA team.

·   Participated in change management, provided solution for required enhancement by legal team and business team.

·   Created Mapping Documents, Report Mockups and modified existing report mockups as to CMS requirements and finalized for development

·   Conducted JAD sessions for communicating with Stakeholders and Project directors.

·   Developed business requirement specification documents as well as high-level project plan.

·   Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.

·   Execution of PL/SQL on oracle table in order to view successful transaction of data.

·   Conducted benchmarking activities to identify best practices.


Environment: Microsoft Office – MS Excel, MS Word, MS Visio; Share Point 2003, HPQC-ALM, UML Diagrams, SQL, Internal proprietary applications.


Client: Lyst, New York City, NY

Jan 12 – Nov 13

Role: Sr. Business Analyst

Project Description: is a personalized fashion marketplace that helps millions of people across 180 countries to discover more of the fashion they love. Shoppers on create their own personalized shopping feeds by following their favorite designers, stores and style influencers, allowing them to shop over 7,000 designers and hundreds of stores worldwide, in one place. The project was to build a mobile application to deliver a more immersive and easy-to-use shopping experience for Lyst customers on-the-go.


·   Gathered user requirements and directed developers for practical deliverables.

·   Work with the full SDLC, elicit, analyze and define requirements.

·   Conducted JAD sessions between the end users and the development team.

·   Worked with the software architects / developers to ensure that the applications confirm to customer requirements.

·   Learned about e-commerce and different types of payment methods for conducting the same.

·   Participated Testing and Evaluation of projects at established integration points to assess progress and identify key functionality issues.

·   Tracked UAT issues/bugs and prepared reports.

·   Performed job of contact point for all stakeholders (business, legal, compliance, development).

·   Took approvals from business owners for business requirements.

·   Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project.


Environment: MS PowerPoint, MS Excel, MS word, MS Visio.


Client: Shaw’s Supermarkets, West Bridgewater, MA                                                                                                    Oct 10 – Dec 11

Role: E-Commerce Business Analyst

Description: Shaw’s, a subsidiary of Albertsons INC, is a leading grocery retailer in the Eastern region. The project encompasses SHAWS’ applications for building the ads for retail stores, forecasting the future sales, generating price comparison reports and managing the deals with the vendors. Ad Planning System is a web based application to design and build an advertisement for retail stores. Every week a new Ad is rolled out. Although a single Ad is designed it is customized into different versions to suit the needs of various stores. The Price Checking System (PCK) helps to consolidate and compare competitors’ pricing data gathered by the market research team. PCK consists of three main functions: system management, data management and report creation.


·   Coordinating Off-shore team in application design, development, testing and maintenance.

·   Requirements Change Control Management and application release schedule management. Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro – the documentation tool offered by Rational.

·   Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.

·   Identify, categorize, and document business requirements, including the development of System Requirement Specifications, Use Cases, Functional Specifications, screen mock-ups and report mockups.

·   Identify and define any required functionality changes, initiate change requests, and coordinate those changes through the application life-cycle. Conducted highly interactive JAD sessions with project stakeholders to identify and resolve issues. Ensured consensus between Line of Business and IT Teams. Responsible for producing process flow diagrams for TO-BE process flows and AS-IS process flows using Microsoft Visio.

·   Establish documentation for Agile methodology for implementation with a very water-fall-centric development team

·   Performed detailed GAP analysis involving the current state and proposed state analysis. Critically evaluate information gathered from multiple sources and reconcile conflicts.

·   Support User Acceptance Testing of a release preparation of Test Plans, Test Conditions, validation of the application through participation in the testing process, coordinating execution of User Acceptance Testing and support of end users during execution of User Acceptance Testing. Wrote specifications for various reports. Generated canned reports using Business Objects.

·   Determined a testing strategy in conjunction with the QA team. Assisted in writing detailed Test Plan, Test Cases and Test Case Scenarios for system testing, integration testing and functional testing.

·   Assisted in performing and coordinating unit, performance and functional testing.

·   Presented reports and analysis to management.

·   Coordinated User Acceptance Testing (UAT), developed and maintained quality procedures and ensured that appropriate documentation was in place.

·   Reported and analyzed all application defects, user issues and resolution status to the higher manager using Mercury Test Director


Environment: Rational Suite (Rose, Requisite Pro), Dreamweaver, Rational Unified Process (RUP), Windows NT/XP, UML, UNIX, MS-Project, MS-Office Suite, Case wise Corporate Modeler , Win Runner, Test Director


Client:  Bank of America – Jersey City, NJ

Jan 09 – Sep 10

Role: Business Analyst

ePower Banker: We worked on implementation of existing legacy systems to a new enhanced web based system called “ePower Banker”. Development Credit Bank Limited (DCB) is a national banking which provides a full range of commercial and retail banking services with branches all over world. DCB has consumer lending, commercial lending and investment management as business segments.


·   Served as a liaison between business team and the project team by assisting the business in Identifying, understanding, and documenting their business need

·   Collected and documented Business Processes as well as Business Rules.

·   Worked closely with different departments to improve the efficiency of the existing systems in place.

·   Participated in various stages of data and requirement analysis for project needs.

·   Involved in developing a comprehensive system Test Plan and created the Test Cases.

·   Reviewed the Customer Requirements Specifications and developed end to end Test cases using Microsoft Word.

·   Worked with the team to define and design test objectives and additionally, collaborated to formulate effective test documentation.

·   Performed System testing, validated User Interface inconsistency for the application functionality.

·   Performed Browser compatibility testing on various versions of Netscape, Internet Explorer and Firefox.

·   Performed Web testing to test broken links and accessibility of the website for internal and external customers.

·   Prepared Requirement Traceability Matrix to map the Use cases with the Test cases

·   Wrote SQL queries to test the application for data integrity.

·   Reported weekly status meetings to show progress and future testing efforts.

·   Documented the defects, test results, in Microsoft excel for reporting purposes.


Environment: .Net Framework,  SQL Server, MS Visio, MS Word, MS Excel, MS PowerPoint, UML