Santu Rajbanshi Mob: Saudi Arabia – : +966 541483443
India: – +91 9333972517
My prime objective is to work in a well reputable organization among best professionals and in a challenging atmosphere where I can contribute by utilizing and expertise to get acknowledge and become an integral part of that.
Deals with internal and external customers at all levels via telephone, email, meetings, to ensure successful communication via actively listening and probing questions
Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality
Enjoys sharing knowledge and encouraging development of others to achieve specific team goals
Planning & Organizing
Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner
• Solving Customer issues. New Installations, POS implementations, Customer support via Telephonic, Online (team Viewer) Onsite. Networking, Desktop Support, User Supports, Printer. Microsoft Office. (Word, Excel, Power point), Warehouse Management, Purchase Management.
IT Support Executive – Gift Garden Company Saudi Arabia (From11thJune’2016 to till)
Troubleshooting of all IT related Issues.
ERP Software Support.
Hardware & Networking Support.
End User Support
Taking care of IT Equipment Purchasing.
Multi Location Support
Customize the ERP Software according to user requirement’s
Troubleshooting of SQL database
Providing Support to client via Telephonic, Online (Team Viewer) & onsite
Providing Hardware support also (like-Thermal Printer, Barcode Printer,POS System, Kitchen Display, Customer Display, Finger Print Scanner, Stock Taking Device).
Software Support Executive – RanceLab (India) & Rancelab POS Solutions LLC.-(UAE)
(Duration- 12thAug’2014 – 10th’June’2016)
• Understood the Business Process of customer’s and providing solutions accordingly.
• Providing Training to the customers on the various modules of the software, such as Purchase Management, Sale Management, Inventory Management, Financial Management, Combo’s / Scheme’s / Offer Management. All types of reporting.
• Providing Technical support to the customers both online & onsite.
• Understanding the customer queries and providing solutions accordingly.
• Responsible for installation & setup with Software of Thermal and barcode printers, Barcode Scanner, cash drawers, pole display, Finger-Print Scanner, Kitchen display, Point of Sale System. Physical Stock taking device.
• Responsible for performing troubleshooting activities prior to the implementation of new software.
• Completed More than 200+ Onsite Installation.(India + UAE)
• Went to Dubai two times for Company Project.
• Attend meeting new customer for Showing Software Demonstration.
• Worked with BMC Software
IT Support Executive – Renovision Automation Services Pvt.Ltd – (Duration-27thApril’2010 – 5th August 2014)
• Working as a Hardware Engineer in Wipro-ESIC Project
• Responsible for 5 location’s-(1 Hospital,2 Branch offices, 2 Dispensaries)
IT Support (Hardware & Networking, online application.
• Worked with BMC Software.
• Preventive Maintenance work done for reduce system breakdown.
• Improve machine quality by troubleshooting of system.
Year Of Passing
Guptipara High School
Sultanpur P.A.M.High School
• Hardware Networking
• Software & Sql
Father’s Name : Subhash Rajbanshi
Mother’s Name : Maya Rajbanshi
Date of Birth : 2nd May, 1990
Marital Status : Single
Nationality : Indian
Address : Vill-Tengripara, P.O-Guptipara, Dist.-Hooghly,
Pin-712512, West Bengal, India
Email : email@example.com
Hobbies : Explore the world.
Languages Known: : English, Hindi, Bengali
In: – https://www.linkedin.com/in/santu-rajbanshi-104a59b9/
Place :- Santu Rajbanshi
- 2009-2012 BA
- 12-08-2014 - 10-06-2016 ERP Software Implementation/Support Engineer