Description

Work Summary

 

⮚        Innovative ServiceNow Specialist / Developer and lead Administrator in the industry with a proven history of success implementing strategic improvements, creating productive business, and providing value to clients with 7+ years of experience. Possesses comprehensive skills across all facets of the ServiceNow, with demonstrated strength in evaluating processes and determining cost-effective solutions to increase efficiency and improve accuracy.

⮚        My ServiceNow expertise adds value to my on-hand experience in ITSM modules such as Incident Management, Change Management, Problem Management, Configuration Management, Service Level Management, ITOM, ITBM, ITFM, SecOps and GRC.

⮚        Good understanding and knowledge on all phases of the software development life-cycle (SDLC) and also familiar with methodologies like Waterfall, Agile/Scrum.

⮚        Good understanding of ServiceNow and its Development Life Cycle from Calgary to Geneva.

⮚        Expertise in Java script, debugging, optimizing the performance and working of Client Scripts, Catalog Client Scripts, Server Side Scripting, UI scripts and UI Policies.

⮚        Good knowledge in Business rules, activate plug ins, manage data with tables, Import sets and Update sets,

⮚        Control system access and data security, Control access to the application and its records.

⮚        Extensive experience in creating and maintaining Access Control Rules for securing and providing the right access to right person/role.

⮚        Strong experience on web development frameworks Angular and Backbone JS and also good with the following scripting languages JavaScript, Python, Shell Scripting, PowerShell.

⮚        Worked on CMDB and Asset Management in providing better scope of understanding on the inbound and outbound of assets.

⮚        Design and configuration experience in ITSM and customizing the applications using Java script, AJAX and HTML in ServiceNow.

⮚        Hands on experience in creating the custom Applications, Modules in ServiceNow.

⮚        Worked on 15-20 indicators, creation and updating of the indicators and other configuration records such as breakdowns and widgets, and collect data for tables incident, change, problem, requests and some custom tables according to the need of the clients.

⮚        Good grip on Performance Analytics several script objects for use in scripts such as formula scripts, as well as APIs for querying Performance Analytics data which includes PA Scorecard API and PA Snapshot API.

⮚        Strong understanding of ITIL/ITSM V3 processes.

⮚        Proficient in activities like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process.

⮚        Experienced in managing both low and high-severity incidents across the entire incident life-cycle in accordance with availability, resolution and restoration SLA’s.

⮚        ServiceNow Integrations:

⮚        LDAP integration for users details population.

⮚        Bomgar integration with SNOW using MSP (Managed Service Properties).

⮚        ADFS (Active Directory Federation Services) integration with SNOW.

⮚        SSO integration with SNOW for User Authentication.

⮚        Microsoft Azure Integration with ServiceNow for VM provisioning.

⮚        Oracle DB integration with ServiceNow via JDBC Prob using MidServer

⮚        Integrating On Call Roster by fetching data from FTP server.

⮚        Splunk Integration

⮚        Experience in designing User Interface (UI) applications and professional web applications using HTML 4.0/5, XHTML, CSS2/CSS3, JAVASCRIPT, JQUERY, AJAX, JSON AND XML ➢ Created ESS Portal with knowledge base through a user-friendly website.

⮚        Compliance and regulation standards: SOX, PCI, HIPAA

⮚        Define GRC policies, then track and report on compliance with Policy and Compliance

⮚        Transforming inefficient process across enterprise as per compliance

⮚        Control your risk exposure and reduce time to remediation with Risk Management

⮚        Automate to increase productivitiy & Eliminate audit findings with Audit Management

⮚        Streamline processes and manage more critical vendors with Vendor Risk Management

⮚        Take action using dynamic dashboard views of your extended enterprise business risk

⮚        Use reports to communicate effectively with other departments and the board

⮚        Vendor Risk management

⮚        Hands-on Experience in technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Software Configuration Management, Reporting, Discovery and Integrations

⮚        Expertise on various ServiceNow customizations as per client’s requirement.

⮚        Expertise on the Implementation and maintenance of Business Rules, Client Scripts

⮚        Experience in configuring the SLAs for various ITIL processes as per the client requirements

⮚        in change management using Update Sets, Import Sets in ServiceNow

⮚        Expertise in working with the workflows using ServiceNow workflow editor

⮚        Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow.

⮚        Created transform maps both automatic field and service mapping and scripting.

⮚        Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.

⮚        Expertise in designing, development and implementation of Service Now Platform.

⮚        Participated in process designing sessions and documented ITIL process flows

⮚        Working with process owners and business stakeholders to translate business requirements into functional requirements within Service Now.

⮚        Expertise in Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and working directly with customers and clients.

⮚        Has been part of end user self-service portal management.

⮚        Designed a Service portal, to provide end users ease of access while creating requests. Made several enhancements to the portal based on the feedback received from users.

⮚        Involved in designing the Service portal and showcasing it into a user friendly environment.

⮚        Worked on UI Macros to create pages on Service portal.

⮚        Designed, developed, and maintained the report portal which provides user access to scheduled reports and report parameters.

⮚        Consult with C-Level Executives on strategy around Enterprise Governance, Risk, Compliance, Security & Incident Management, as well as Business Continuity & Disaster Recovery Management. Present publicly on developed strategies in formal settings.

⮚        Solution Architect in a pre-sales role assisting the development of GRC solutions utilizing the RSA Archer eGRC Platform and Solutions.

⮚        Lead GRC & Archer trainer for new hires, sales enablement, and partners world wide. Provided instructor led training in collaborative classroom settings.

⮚        Designed the layout and dynamic content for the End User Self-Service Portal design.

⮚        Created Service Portal as an alternate to CMS using the AngularJS and Bootstrap frameworks.

⮚        Created new Helsinki Service Portal pages using custom and OOB widgets and updated AngularJS

⮚        Leveraging knowledge and experience to deliver end-to-end methodologies within Service Now, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators.

⮚        Worked on integrating Service-Now with third party applications like BMC Remedy, Sales Force, and NetCool.

⮚        Hands on experience with loading data from various data sources like File, JDBC and Web Services using Import Sets and Transform Maps.

⮚        Successfully implemented GRC by using the advanced features in Helsinki version.

⮚        Excellent knowledge in Configuring Email Notifications and Scripting Inbound Email actions.

⮚        Developing JavaScript and configuring Workflows to implement additional features, customizations and enable the process flow.

⮚        Responsible for the ServiceNow tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Access Control Lists (ACL).

⮚        Experience of BMC Remedy ITSM 7.x implementations for large organizations in integrated environments.

⮚        Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.

⮚        Experience with integration components such as SSO, OpenID and OAuth.

⮚        Uploading of Foundation Data using Import Sets and Transform Maps.

⮚        Hands-on Experience in Java Scripting and web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)

⮚        Worked on integration using SOAP / WSDL.

⮚        Good knowledge in Database (Relational database), ITIL methodology, Scrum and Agile methodology.

⮚        Experience in interacting with the clients, understanding their requirements, providing the sizing and finally developing customer facing portals and applications

⮚        Participated in workshops with ServiceNow partner teams to help companies implement Service Now using best practices in ITSM.

⮚        Enthusiastic and flexible with strong organization and communication skills.

⮚        Excellent written and verbal skill and can adapt easily to multicultural environments.

⮚        Analytical and detail-oriented problem solver with strong work ethic.

 

 

Professional Experience:

 

Career Summary Being ServiceNow Specialist & Consultant

 

KPMG, Remote
ServiceNow ITOM Consultant/Developer, May 2018 – Till Now

⬧       Translate business requirements into technical architecture of the proposed solution taking advantage of out of box functionality minimizing required customization

⬧       Created Service Catalogs to Establish and interact with key process applications including Incident, Problem, Change and Knowledge Base.

⬧       Performed the task of using Discovery to load configuration information to CMDB.

⬧       Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.

⬧       Configured ServiceNow discovery and orchestration

⬧       Performs integrations and process automation using ServiceNow Orchestration.

⬧       Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.

⬧       Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.

⬧       Experienced in Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, and Incident Templates.

⬧       Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.

⬧       Installed and configured collectors configured credentials and built service watch dashboards in Service watch.

⬧       Worked on Business Service mapping and wrote scripts in the sensors to map CI's so that the end user can have a graphical representation of CI's and their relationship through BSM.

⬧       Worked with Application Owners to restructure CMDB based on Company's Architecture.

⬧       Configured and maintained ServiceFirst Configuration Item Discovery, Service Mapping Discovery and the

⬧       ServiceFirst Configuration Management Database.

⬧       Performed the task of using Discovery to load configuration information to CMDB.

⬧       Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.

⬧       Configured ServiceNow discovery and orchestration

⬧       Performs integrations and process automation using ServiceNow Orchestration.

⬧       Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.

⬧       Worked on Orchestration to automate the top and frequently used service requests.

⬧       Integrated service watch with monitoring solutions.

⬧       Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.

⬧       Experienced in Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates.

⬧       Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.

⬧       Installed and configured collectors, configured credentials and built service watch dashboards in Service watch.

⬧       Worked on Business Service mapping and wrote scripts in the sensors to map CI’s so that the end user can have a graphical representation of CI’s and their relationship through BSM.

⬧       Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow.

⬧       Wrote business rules to avoid empty configuration items to be stored in CMDB after Discovery tool runs a scheduled job.

⬧       Configured IP Addresses to identify the undiscovered CI’s and insert them into CMDB.

⬧       Implemented CMDB Bi-directional Web Services Integration.

⬧       Installed MID Servers on remote desktop and conducted tests required for Discovery.

⬧       I have Integrated ServiceNow with Azure Cloud using Cloud Management plug-in to bring all the subscriptions from the Azure Cloud and ran Cloud Discovery to populate the CIs from each subscription in cmdb_ci table•

⬧       Worked on Discovery and set up mid servers and check for the connectivity, became an expert in troubleshooting Discovery tool

⬧       Responsible for scheduling the Discovery to identify the computers/network devices and tracking the devices.

⬧       Wrote Classifiers and identifiers to direct the Discovery tool to gather the information of the configuration items with no error.

⬧       Supported the team with improvising the Discovery tool and the configuring the CI’s.

⬧       Wrote business rules to avoid empty configuration items to be stored in CMDB after Discovery tool runs a scheduled job.

⬧       Manages data with Tables, the CMDB, Import Sets, and Update Sets.

⬧       Implemented Event management which provides option for configuration and managing events and for integrating with other ServiceNow features such as Incident change and task management.

⬧       Worked on service mapping t0 define business services, troubleshoot the Discovery and mapping process as well as create new Discovery patterns

⬧       Responsible for troubleshooting Discovery issues and configuring CMDB and Event Management.

⬧       Migrated standalone applications from local to AWS cloud.

⬧       Responsible for managing cloud computing tool AWS and the code in Bit bucket (version controlling)

⬧       Setting up Cloud Management involves activating the plugin, assigning roles to your users, setting up the MID Server, and configuring your service and cloud account

⬧       Knowledge on AWS (Amazon Web Services) cloud and Microsoft Azure integrations with Service-Now

⬧       Orchestration based cloud integration for fulfillment through the application stack including One Cloud, Amazon, Azure, and VMware.

⬧       Extensive knowledge in serviceNow, CliQr, Confidential, OpenStack Compute, vCloud Director and VMWare vCenter

⬧       Extensive experience in Confidential Inter Cloud Services, Mantl, Marathon, Mesos, Consul and Traefik

⬧       Configured VMware Cloud plugin for IT Operations Management

⬧       Involved in creating the service on Service Delivery Platform and Cliqr

⬧       Provisioned applications with Openstack cloud using Prime Service catalog and Cliqr

⬧       Involved in provisioning apps, creating profiles, generating cliqr api for using Cliqr.

⬧       Integrated AWS Configuration with the Service Now CMDB and Implemented efficient incident, problem and change management of services deployed Cloud Formation.

⬧       Developed Client-side user interface components and deployed in compute cloud of Amazon Web Services (AWS)

⬧       Worked on AWS Cloud Watch integration with ServiceNow. Created incidents in ServiceNow.

⬧       Responsible to help integrate external third-party tools such as SolarWinds, JIRA, Chef, and Amazon AWS Cloud with ServiceNow.

⬧       Have good knowledge in Integration Experience with AWS, Office365 and other cloud platforms.

⬧       Confidential Smart Cloud Control Desk (SCCD) & SCE+ Computing Infrastructure Architect

⬧       Confidential Smart Cloud SCE+ Computing Infrastructure Architect

⬧       High-Availability v-Cloud & e-Cloud Infrastructure

⬧       Moved existing Business Event Management (BEM) requests from IT2B to ServiceNow Cloud, which involves Migrating Items, Client Scripts, Business Rules, UI Pages and UI Macros

⬧       Complete understand of configuring EC2, VPC, automated stack configuration and Monitoring software for the cloud environment.

⬧       Involved in supporting cloud instances running Linux and Windows on AWS, experience with Elastic IP, Security Groups and Virtual Private Cloud in AWS

⬧       Used Chef for configuration management of hosted Instances within AWS. Configuring and Networking of Virtual Private Cloud (VPC).

⬧       Used Cloud Front to deliver content from AWS edge locations to users, allowing for further reduction of load on front- end servers.

⬧       Knowledge on AWS (Amazon Web Services) cloud and Microsoft Azure integrations with Service-Now

⬧       Designed CI orchestration activity layouts to automate CI processes across the ITSM spectrum from monitoring tools such as Solar winds to be able to create alerts and incidents into JIRA.

⬧       Worked on Project Portfolio Management PPM module to view all the related projects and application at the same time and track their progress by Gantt charts. Also worked on demands in the PPM module.

⬧       Performed the task of using Discovery to load configuration information to CMDB.

⬧       Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.

⬧       Configured ServiceNow discovery and orchestration

⬧       Performs integrations and process automation using ServiceNow Orchestration.

⬧       Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.

⬧       Worked on Orchestration to automate the top and frequently used service requests.

⬧       Integrated service watch with monitoring solutions.

⬧       Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.

⬧       Converting Existing CMS into service portal, and we have done a lot of C I customization using java script and AngularJS.

⬧       Experienced in Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, and Incident Templates.

⬧       Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.

⬧       Installed and configured collectors configured credentials and built service watch dashboards in Service watch.

⬧       Worked on Business Service mapping and wrote scripts in the sensors to map CI’s so that the end user can have a graphical representation of CI’s and their relationship through BSM.

⬧       Identify and document functional needs, technical requirements, specifications, project scope, project plans, and test plans for assigned projects.

⬧       Performed a role of developer and implementer ServiceNow ITIL tool in project.

⬧       Worked on Content Management System (CMS) and Self Service portal using Jelly Script and UI Macros.

⬧       Assists in enforcement of development deadlines and schedules.

⬧       Communicate project Status/Risks/Issues effectively with the team.

⬧       Estimate Cost, Resource, and Time estimates for projects and enhancements.

⬧       Contributes appropriately to conversations.

⬧       Managed Employee Self-Service portal (ESS).

⬧       Follows through with commitments and fosters mutual trust with fellow employees.

⬧       Perform day-to-day administration of ServiceNow application, including making approved changes to process and work flows, building reports, managing data, personalizing lists, content management and technical support.

⬧       Designed the layout, CSS, dynamic content for the End User Self-Service Portal design.

⬧       Performed ArchitectureDesign, Software Development and System Administration for the company SaaS ITSM System called “Service First” on the ServiceNow PaaS Software Development Platform.

⬧       Responsible for research, planning, coordination and implementation of application solutions from conceptual design requirements.

⬧       Worked on Discovery to update computer related information on regular basis.

⬧       Work with Business users to identify and refine Business requirements and workflows.

⬧       Install, configure, modify, maintain, and/or administer applications, networks, databases, and other systems for ServiceNow and other assigned applications, or coordinate the resources needed to execute these tasks.

⬧       Enable the Okta SSO integration to provide single sign-on-access.

⬧       Worked with Application Owners to restructure CMDB based on Company’s Architecture.

⬧       Coordinate with database and system administrator to ensure adequate backup and plan for business resumption for applications.

⬧       Interface with ServiceNow technical teams such as SecOps infrastructure to successfully implement the Security Incident Response and Vulnerability Response platform

⬧       Played part on end user self-service portal management.

⬧       Designing and developing the Self Service Portal.

⬧       Implemented ServiceNow Orchestration/Run book Automation in ServiceFirst to automate changes to Enterprise Servers, Active Directory and Outlook Exchange.

⬧       Initial coordination and management of ServiceNow GRC and Security Operations Modules.

⬧       Worked on ServiceNow GRC to identify and manage risks in a single register.

⬧       Interpret, design, and deploy ServiceNow to many different customers with an emphasis on Security Operations and Vulnerability Response plugins.

⬧       Wrote custom code to integrate security related software such as QRadar, McAfee ESM, Splunk, and Qualys.

⬧       I have integrated ServiceNow with tools like Salesforce, Remedy, People Soft, We recently implemented GRC module in Service Now

⬧       Completed the design and development of a number of Custom Applications in ServiceFirst including Real Estate Disclosures (RED) and Complaint Management System (CMS).

⬧       Design and maintain Service Portal for user access to Knowledge Base and Service Catalog.

⬧       Configured and maintained ServiceFirst Configuration Item Discovery, Service Mapping Discovery and the ServiceFirst Configuration Management Database.

⬧       Acquire or prepare Technical documentation for supported applications and systems.

⬧       Played part on end user self-service portal management.

⬧       Design and maintain Service Portal for user access to Knowledge Base and Service Catalog.

 

 

Career Summary Being ServiceNow Developer & Administrator _______________________________________________________________________________

 

NTT- Remote                                                                                                   Feb 2017-April 2018

Service Now Developer

●         Maintain the integrity of Patterson Companies ServiceNow deployment across all instances, coordinate all maintenance and upgrades with ServiceNow.

●         Develop clear and concise technical, process and program road map documentation.

●         Communicate ServiceNow process, operations and capability information effectively across Patterson Companies and BCM departments utilizing ServiceNow.

●         Provide quality assurance for respective projects.

●         Seek innovative solutions to problems and make recommendations for implementations.

●         An expert who develops and configures ServiceNow ITOM modules and reconfigure and maintain existing ITIL modules;

●         An expert developing and supporting integrations into legacy platforms;

●         An expert in supporting reporting Oracle DB and integrations;

●         A developer comfortable with putting tickets into the HI platform’

●         Implemented renewal grant process (Custom Application) for some of the requested items.

●         Created email notification, access rules, record producers, order guides in ServiceNow.

●         Configured MID Server and integrated LDAP with ServiceNow.

●         Integrated with Active Directory for SSO using SAML 2.0

●         Working in a team of 4 to integrate service now with Docusign and Kenexa

●         Utilized various ServiceNow Orchestration applications like ROI, CSD (Client Software Distribution), Password Reset & Password Change.

●         Service Catalog: Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API.

●         Creating Inbound SOAP API calls to make the newly captured data available for legacy applications.

●         Coordinates installation of ServiceNow. upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.

●         Working with ServiceNow to accelerate delivery of solutions to Cisco s current and future needs with developing new requirements and resolving bugs;

●         A Performing platform upgrades;

●         Work closely with the development teams, participate and lead design and architecture reviews;

●         Code and develop customized patterns, probes and sensors for Discovery and Service Mapping;

●         Work with an agile team via participation in biweekly sprint meetings;

●         Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management;

●         Construct manual business service maps with relationships and dependencies;

●         Write Orchestration/IntegrationHub workflows;

●         Building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs;

●         Troubleshoot and understand inter-dependencies across the platform;

●         responsible for the design, development, configuration, and implementation of ServiceNow, specifically in regards to the ITOM platform and IT Asset Management.

 

Unity BPO-Bolingbrook,  March 2015- January 2017

ServiceNow Developer and Administrator

●         Gather and analyze requirements from client;

●         Configure Incident, Problem, Change management, Configuration Management, Service Level Management as per client’s requirement;

●         Creating Client Scripts, Business Rules, UI Policy, UI Actions, Script Includes, Workflow based on requirements.

●         Working on inbound actions and notifications.

●         Working on User Management including Users, Groups, Roles and Access Control Lists (ACL).

●         Performing testing of all the functionalities post implementation;

●         Perform day to day administration activities such as providing access to users in Service Now, adding user to groups;

●         Develop and manage Application code, User interface, and third-party integration components using REST Web Services.

●         Designed applications that execute on various browsers such as Internet Explorer, Mozilla Firefox, Google Chrome, and Opera using various debugging tools like Firebugs/IE Developer Tools.

●         Creating Reports, Homepage, Dashboards;

●         Configure Service Catalog to manage various Infrastructure and Application Services in the Organization;

●         Building various Catalogs and Record producers;

●         Creating Catalog Client Scripts, Catalog UI Policy, Script Includes;

●          Working on Approval and Workflow configurations;

●         Working on Variable, Variable Sets;

●         Conducting demos to client before deploying changes to Production;

●         Use and Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA’s, Reporting etc.

●         Core Application Administration: Policies & Interactions, Application Security, Events & Notifications;

●         Managing client scripts, UI policies, UI actions and Data policies;

●         Created transform maps for importing CMDB data.

●         Created many catalog items and worked on order guides and record producers.

●         Moving data in and out of an instance using import sets and transform maps and also auto import of data into ServiceNow.

●          Imported many CI’s using import set tables.

●         Resolving typical Users access and roles issues by checking active directory and users table.

●         Writing Catalog client scripts and UI policies to make client-side changes.

●          Imported Active Directory to Service now using data sources.

●          Responsible for working on order guides and arrange them in sequential order to make the user comfortable while raising a request.

●          Worked on Workflows to build new workflow from the scratch.

 

Career being ServiceNow Administrator & Sr. Associate IT Operations and Analyst

 

NCR-Atlanta Oct 2013- Feb 2015

ServiceNow Administrator & Sr. Associate IT Operations Analyst

●         Perform day-to-day administration for Ecolab ServiceNow implementation, including developing and implementing new processes and work flow update sets as well as making approved changes to existing processes and work flows.

●         Work with Ecolab functional teams to develop processes and work flows for incorporation in ServiceNow.

●         Assist in ServiceNow performance analysis and optimization, monitoring, problem resolution, upgrade planning and execution.

●         Produce monthly reports and metrics for Ecolab management.

●         Personalize ServiceNow for the customer’s needs and ITIL best practices.

●         Develop workflows, tables, client scripts, UI Actions, business rules and forms.

●         Customize and develop ServiceNow to automate and streamline current processes.

●         Administration of our ServiceNow instance including delegation of groups, users and roles.

●         Handle documentation and procedures for parts replacements.

●         Analyze, diagnose and repair peripherals, laptops, tablets, and desktop computers.

–       Data backup

–       Install and configure images.

●         Predictive analytics using linear regression model for business performance evaluation using Excel.

●         Creation of Data Visualizations showing best-selling Walgreens retail locations for company products

●         Learning Management System (LMS) implementation planning, feasibility and costs analysis with Blackboard, Skillsoft

●         •Monitor LMS requirements with agile project manager for Continuous Integration (CI) and testing cyclical deployment

●         Performance of complex SQL queries on multi index relational database and creation of real time user experience analytics.

●         Hands on experience working on SaaS (Software as a Service) based tools (Service Now), with focus on implementing ITIL processes.

●          Implementing Service Catalog, Incident Management, & Change Management with extensive knowledge on Content Management System.

●          Responsible for building scalable, effective solutions both in ServiceNow and through interfaces to other third-party tools.

●         Successful oversight of several ServiceNow implementations including upgrades to Geneva and Helsinki.

●          Worked on huge Workflow design for on-boarding and o -boarding of a partner/ employee/Contractor based on the requirements provided by the teams.

●         Involved in Requirements gathering, Designing, Development and Implementation of CMS.

●          Worked with Apache Jelly to create various kinds of UI pages and UI Macro templates.

●          Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and HTML5.

●         Creating roles that provide selective access to Service Now and then assigning these roles when user needs to access a functionality. This helped a lot in maintaining privacy between users and the system.

●          Customized various Business Rules, Client Script, Script includes, UI Actions, UI Policies, UI Actions.

●         Created Update Sets to migrate customization from one instance to another instance.

●         Configured SMTP and POP3 standard Email configurations in the ServiceNow instance, along with setting up Email Templates and Email Notifications.

●         Responsible to document and maintain all requirements, implementations and approved ServiceNow processes.

 

Xicom –California June 2011- July 2013

Java / J2EE Developer

●         Implemented Struts MVC architecture by creating Model, View and Controller classes.

●         Implemented Struts Validation framework to validate the customer data. Involved in designing Schema, stored procedures, primary/foreign key constraints in SQL Server database. Write SQL queries to interact with the database.

●         Implemented a web service to interact with the database (iSeries and SQL Server) through TIBCO middleware using Apache Axis (SOAP over HTTP).  Create an Entity bean to interact with TIBCO middleware.

●         Interact with TIBCO team to map the TIBCO and java bean properties using XML and XSLT. Implement logging mechanism using STRUTS. Deploy application in JBOSS server using Ant scripts.  Unit and integration testing.

●         Interact with Web Services: WCF & REST

●         Design and implement solutions based on architecture and business requirements;

●         Troubleshoot issues and make system changes as needed to resolve issue;

●         Collaborate effectively within team and across teams (mostly with QA and Support Team);

●         Develop, & Test ETL Processes using MuleSoft to ingest data from multiple places, transform it into a common format, update target location;

●         Performing software analysis, programming, testing, and debugging;

●         Write and maintain technical documentation that covers logic, coding, testing, improvements, and corrections made to their specific software applications.

●         Involved in all the phases of the project development – requirements gathering, analysis, design and development, coding and testing;

●          Migrating legacy applications to Cloud Native.

●          Understanding business objectives and implementation of business logic.

●         Developed a cloud native application using Java, AWS and Jenkins for CI/CD.

●          Redesigned the application modules using Spring Boot Rest API/Services, Spring, Spring-Data, which resulted in 30% decrease in response time, 25% less code and 15% increase in revenue.

●          Maintained DEV, QA and SIT environments and closely worked with QA Team.

●         Developed application components using Spring, Spring-Data, Spring Boot and Oracle.

●         Designed UML Use case diagrams, Class diagrams, and Sequence diagrams using Star UML.

●         Used various Core Java concepts such as Exception Handling, Collection APIs and Executer Service Framework to implement various features and enhancements.

●         Used Spring extensively to achieve dependency injection to wire the object of business class.

●          Used Spring Data Repositories to perform CRUD operations.

●         Implement OAuth tokenisation for RESTful webservices using Spring boot.

●          Involved in creating and Deployment of REST API and Microservices in Java J2EE using Spring Boot.

●         Design roles and groups for users and resources using AWS Identity Access Management (IAM).

●          Developed API for using AWS Lambda to manage the servers and run the code in the AWS.

●         Implementation of authentication for Restful web services using Spring Boot Security Starter.

●          Developing the application for incident creation and retrieving the events using restful web services with spring Boot.

●         Designed, built, and deployed a multitude application utilizing almost all of the AWS stack (Including EC2, MongoDB focusing on high-availability, fault tolerance, and auto-scaling)

●         Worked extensively on spring boot for building REST API’s.

●          Extensively used STS for developing, debugging, integrating and deploying the application.

●          Extensively used Maven to build the application and deploy on Embedded Tomcat Server.

●         Maintained source code in GIT Repository.

●          Implemented Java 1.8 features for the existing application where ever required.

●         Used J2EE and Enterprise design patterns like MVC, front controller, business delegate, data access object, value object etc.

●         Developed stored procedures and complex packages extensively using PL/SQL and Oracle database.

●         Used JIRA to assign, track, report and audit the issues in the application.

●         Environment: Java EE 8, Java Script, Ajax, JSP, Spring, Spring Boot, Microservices, Spring Security, Oracle, STS, Maven, GIT, PL/SQL Developer tool, Log4j, Junit, Oracle 12c, Spring MVC, Maven, XML, XSL, JavaScript, AJAX, JIRA, Tomcat Server.

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