Description

SHASHANK PANDEY

Mobile                          : +91 7400363406

E-Mail                           : Shashankpandey864@gmail.com

Skype Id                        : shashankbargaon

 

Personal Particulars

Residential Address      : S/O- Rakesh Pandey

Chhotaki patti, Post Office- Bargaon

Bagaha

West Champaran, 845101 (BIHAR)

 

Date of Birth                 : 27 August 1993 | Nationality: Indian | Gender: Male

Looking for a challenging position in the Hotel industry where the housekeeping skills can be utilized in an efficient and productive way for moving up the corporate ladder

 

SUMMARY

An accomplished professional having almost Two years of experience in the Hotel Housekeeping department
Adept in performing routine duties in cleaning and servicing of guest rooms
Experienced in promoting a positive image of the property to guests
Extremely pleasant, honest, friendly and also able to address guest requests and issues
Proficient in meeting the highest standards while conforming to the policies
Ability to thrive on challenges and quickly adapt to the new environment and responsibilities
Extremely comfortable in operating effectively as part of a team, communicating clearly & ensuring smooth service operations & quality service
AVAILABILITY

Willing to relocate at the earliest
Possess no bond with the current employer
 

SKILL SETS

Housekeeping Operations
Guest Service Management
Welcoming Guests
Capability Building
Customer Relationship Management
Multi Tasking
Maintaining Records
Team Management
LANGUAGE SKILLS

Fluent in English
EDUCATION

Bachelor of Science (Hotel Management, Catering & Tourism Technology), Punjab Technical University, India from S.B.I.HM (2015)
WORK EXPERIENCE

Organization
Designation
Duration
The Oberoi Mumbai, India
Housekeeping Assistant
Jan 2017 – Till now
The Leela Kovalam, Kerala, India
Oct 2015 – Dec 2016
Overall Responsibilities

Preparing the room for cleaning, dusting the room and furniture
Replenishing the guestroom and bath supplies
Responsible for cleaning the washroom and closet
Have been given the additional task of checking and securing the rooms
Replenishing the amenities according to the operational standards
Ensuring security of guest rooms and privacy of guests
Perform rotational cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
Responsible for the cleanliness and maintaining the  work area and the hotel property in general
Attend to the guest calls, guest requests /guest complaints in the area assigned
In-charge for setting up of linen trolley
Responsible for placing orders for the guests
Handling of guest request and greeting them as per the hotel custom
PROJECTS HANDLED

Laundry& Fabrics From Five Star Category Hotel

References are available upon request

 

Education

Punjab Technical University, India from S.B.I.HM (2015)

2015-May Bachelor of Science (Hotel Management, Catering & Tourism Technology

Experience

The Oberoi Mumbai, India

JAN-2017-Till date Housekeeping Assistant

The Leela Kovalam

Oct-2015-Dec-2016 Housekeeping Assistant