Description

PROFILE SUMMARY

 

·      Certified Scrum Master with over six years of experience in Business Analysis and Project Management

·      Worked and managed multiple projects following Agile or Waterfall project methodology

·      Completed MBA in Supply Chain & Marketing from one of the top five universities in India

·      Excellent communication and presentation skills and experience of training and working with internal and external customers spanning across multiple countries

·      Tools used JIRA, TFS, Balsamiq, Invision, Aha, Salesforce, Oracle Toad v11, MS Project, MS Visio, MS Excel, MS PowerPoint, SQL Server, Google Analytics

 

PROFESSIONAL EXPERIENCE
Senior Business Analyst/Product Manager                                             Oct 2015 – Sept 2017

RateGain Travel Technologies, Noida, India

 

Managed a product in distribution vertical for the third largest B2B SaaS company in Hospitality domain, and contributed to its growth by up to 88% compared to last year.

 

·         Conducted requirement gathering sessions with clients, to translate their business-critical requirements into functional design documents (FDS) and acted as a single point of contact (SPOC) between Development team and customers and resolved any conflicts

·         Developed a dashboard, ticket reduction, and performance improvement plan based on Salesforce data to track key product matrices and presented them to stakeholders

·         Prioritized product roadmap and designed wireframes using Balsamiq, Invision which led to 26% decrease in no. of support tickets and increased renewals by 13%

·         Organized and provided sales enablement and training sessions for audience strength of up to 400 people to help them understand the value of the releases and went to multiple trade shows to meet existing and potential customers as a product evangelist

·         Work with Cross-functional teams such as Marketing, Finance, helpdesk, customer success to plan for the launch and lead change management activities to ensure smooth acceptance of release and features

·         Collaborated with dev team to clarify FDS requirements and provide them with acceptance criteria and later validate the acceptance criteria on JIRA/TFS

 

Business Consultant                                                                                    July 2012 – May 2015

JDA Software, Hyderabad, India

 

Acted as a Solutions architect for the fifth largest B2B company in the world, in retail and manufacturing software industry

 

·      Performed internal testing and assisted clients in conducting user acceptance testing

·      Consulted and trained customers on best industry practices and advised them on the solution configuration based on their business requirement

·      Contributed to proposal development in response to request for proposal and was able to secure the contract involving a major rail customer in Europe of $3.2M

·      Took initiatives and Improved requirements tractability matrix and developed project templates leading to faster delivery of deliverables from earlier 28 days to only 12 days

·      Orchestrated project meetings and resolved any conflicts if it occurred

·      Managed a project with a budget of $250K and was able to complete the project within time and budget and had secured client rating of 10/10 on customer satisfaction

·      Participated in user group sessions to understand customer requirements and listened to their feedback, criticism and contributed to product roadmap development

 

Junior Executive                                                                                               Oct 2008 – Apr 2010

NTT Data (Formerly Keane India), Gurgaon, India

 

Part of a business process outsourcing team to transition work from US operations to India

 

·         Assisted in transition of critical business process from US operations to India

·         Mediated with customers to ensure smooth transition and had standardized procedures to reduce processing errors from earlier 18% to 4% within four months

·         Trained new joiners, created standard operating procedures and work templates

 

CERTIFICATION
Certified Scrum Master                                                                                      Aug 2017 – Present

Scrum Alliance

 

EDUCATION
MBA in Supply Chain and Marketing                                                        July 2010 – June 2012

Delhi Technological University, Delhi, India

(equivalent to an MBA in Supply Chain and Marketing from an Ontario university, as determined by World Education Services in Toronto, ON)

 

Bachelor of Engineering                                                                              July 2004 – June 2008

Rajiv Gandhi Technological University, Bhopal, India

(equivalent to a Bachelor of Computer Science degree from an Ontario university, as determined by World Education Services in Toronto, ON)

 

ADDITIONAL INFORMATION

 

Work Authorization: Permanent Resident of Canada

Availability: Available from 1st Nov and can relocate to anywhere in Canada

Languages: Native proficiency in English and Hindi

 

References Available Upon Request

Education

Delhi Technological University, Delhi, India

July 2010/June 2012 MBA in Supply Chain and Marketing

Equivalent to an MBA in Supply Chain and Marketing from an Ontario university, as determined by World Education Services in Toronto, ON

Rajiv Gandhi Technological University, Bhopal, India

July 2004/June 2008 Bachelor of Engineering

Equivalent to a Bachelor of Computer Science degree from an Ontario university, as determined by World Education Services in Toronto, ON

Experience

RateGain Travel Technologies, Noida, India

Oct 2015/ Sept 2017 Senior Business Analyst/Product Manager

Managed a product in distribution vertical for the third largest B2B SaaS company in Hospitality domain, and contributed to its growth by up to 88% compared to last year.

• Conducted requirement gathering sessions with clients, to translate their business-critical requirements into functional design documents (FDS) and acted as a single point of contact (SPOC) between Development team and customers and resolved any conflicts
• Developed a dashboard, ticket reduction, and performance improvement plan based on Salesforce data to track key product matrices and presented them to stakeholders
• Prioritized product roadmap and designed wireframes using Balsamiq, Invision which led to 26% decrease in no. of support tickets and increased renewals by 13%
• Organized and provided sales enablement and training sessions for audience strength of up to 400 people to help them understand the value of the releases and went to multiple trade shows to meet existing and potential customers as a product evangelist
• Work with Cross-functional teams such as Marketing, Finance, helpdesk, customer success to plan for the launch and lead change management activities to ensure smooth acceptance of release and features
• Collaborated with dev team to clarify FDS requirements and provide them with acceptance criteria and later validate the acceptance criteria on JIRA/TFS

Business Consultant

July 2012 /May 2015 JDA Software, Hyderabad, India

Acted as a Solutions architect for the fifth largest B2B company in the world, in retail and manufacturing software industry

• Performed internal testing and assisted clients in conducting user acceptance testing
• Consulted and trained customers on best industry practices and advised them on the solution configuration based on their business requirement
• Contributed to proposal development in response to request for proposal and was able to secure the contract involving a major rail customer in Europe of $3.2M
• Took initiatives and Improved requirements tractability matrix and developed project templates leading to faster delivery of deliverables from earlier 28 days to only 12 days
• Orchestrated project meetings and resolved any conflicts if it occurred
• Managed a project with a budget of $250K and was able to complete the project within time and budget and had secured client rating of 10/10 on customer satisfaction
• Participated in user group sessions to understand customer requirements and listened to their feedback, criticism and contributed to product roadmap development

NTT Data (Formerly Keane India), Gurgaon, India

Oct 2008 /Apr 2010 Junior Executive

Part of a business process outsourcing team to transition work from US operations to India

• Assisted in transition of critical business process from US operations to India
• Mediated with customers to ensure smooth transition and had standardized procedures to reduce processing errors from earlier 18% to 4% within four months
• Trained new joiners, created standard operating procedures and work templates