Description

Victor A. Reina 262-933-6822 vreina21@gmail.com

Highly motivated professional with a proven record of accomplishment for achieving and surpassing quotas and personal goals. Personally thriving in an environment where I am able to troubleshoot, plan and execute initiatives, programs, and/or trainings according to organizational structure and philosophy.

Successful marketing projects and sales work for AWA and Milwaukee PC
Created and coordinated program, “Re-Enchanting the Redzone,” consisting of rotating schedule of speakers and topics revolving around Apple internal announcements and trainings Planned, executed and recognized for event for visually impaired, “Live with Apple,”

presenting different solutions related to iOS (or mobile apple products).
Consulted and fundraised for Adventist World Aviation (AWA), which included, marketing,

invitations, products, contact capture, rotating schedules for volunteer for large scale event in

Texas
Motivated and led teams of peers, coworkers and direct reports using positive behavioral

initiatives, in order to build a high level of morale
InterFaith January 2017 – Current

Information Technology

• Maintain all IT software and hardware for organization and make changes as required • Install, configure, maintain networks, PC’s, printers, and other equipment
• Effectively manage queue of IT ticket requests in a timely and effective manner
• Organize, create, and training for employees

• Assist with creating departmental vision for the organization
Apple, Inc. November 2014 – July 2016

Specialist

• Organize, Create, and Facilitate programs for the youth, the disabled, and the elderly • Build initiatives, and programs for internal and external customers
• Repair customer relationships according to company values and standards
• Engage and assist technical issues, business customers, and general consumers
Summary
Achievements
Professional Experience
• Consistently provide exceptional customer service to all customers, every time • Immediately troubleshoot technical and functional issues
• Maintain visual standards at all times

Milwaukee PC

Consultant – Project work
2013-2013
• Assisted in sales initiatives, projects, and marketing strategy
• Service, repair and rebuilding PC’s and laptops to customer specification when needed • Troubleshooting PC issues to ensure prompt service to customers
• Participated in upcoming product assessments for potential sale
• Assisted Store Manager on other projects when needed
Milwaukee PC August 2010 – June 2012
Inside/Outside Sales Representative

• Present, demonstrate and complete computer and accessory sales daily
• Check out customers and handle cash, credit cards and checks with accuracy • Build, restore and troubleshoot computer issues
• Technical support for customers in person and over the phone
• Outside business to business sales

High School Diploma: Nathan Hale High School
Education