We are looking to hire an Experienced Mortgage Advisor to join our dynamic team.
• Minimum 2 years of experience in the relevant field
· Good communication and listening skills
The ability to explain complex information clearly and simply
Excellent customer service skills
Honest and trustworthy attitude
An interest in legal and financial matters
Good mathematical & Computer Skills
Respect for confidential information
Excellent Oral & Writing Communication skills
Should be well versed with chat management (Good typing speed as well)
Should be able to work under pressure & handle multiple tasks efficiently, without compromising in quality
ROLES & RESPONSIBILITIES
• Keeping records up to date
• Basic social media marketing
• Administration and fielding calls
• Prepare post settlement activities
• To ensure that the quality of output and accuracy of information is maintained
• Handle Broker requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules
• Deal with brokers and may be required to identify, log and escalate complaints/escalations and resolve queries by tracking them internally and escalate upwards if necessary
• Responsible for the management of own daily workload, to ensure chat enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
· Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and applicant
· Adhere to organizational wide information security policies and procedures.
• Processing underwriting work as per skill set
· To effectively and efficiently respond to broker’s chats, reply to their queries and resolve issues.
SALARY:- From $35,000 to $45,000 Monthly
WORKING HOURS:- 8 hours day shift
LOCATION:- 268 Derry Rd #201, Mississauga, ON L5W 1N6, Canada
CONTACT US: (+1)647909-4327
About Gold & Diamond Immigration Services
We are located at:- 268 Derry Rd #201, Mississauga, ON L5W 1N6.
Mob: +1(647) 909-4327,+1(905) 782-4327