Overview

– Develop and Execute Go Live Plans for new product and features
– Promote/Advertise our products and services across different media channels
– Understanding Customer Lifecycle to personalize content delivery
– Regularly provide guides and tips to help our customers navigate our platform.
– Liaise and Plan interviews and press conferences to promote the product brand
– Craft and send regular newsletters and product updates across our communication channels (Emails, WhatsApp, SMS e.t.c)
– Monitor our social media pages and address unique customers queries
– Gather customer feedback and channel them through to Product team
– Regularly provide community messaging to help customer morale, keep them up to date.
– Work with various teams (design, content, acquisition, product, sales) to implement strategies
– Test marketing product features, releases and ad copy
– Evaluate projects using relevant KPIs and feedback from existing and prospective customers
– Perform other duties as delegated and assigned by his/her Line Manager.

Job Requirements

– Proven track record of communication & analytical skills;
Strong Content writing skills
– Great people skills and ability to communicate (negative & positive) feedback;
– Knowledge of SEO and Google Analytics
– Proficient in English
– Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
– Must be self-driven and be able to take initiative
– Good Relationship skills and emotional intelligence skills – Empathize with Customers to understand customer needs and relate these needs with product capabilities
– Experience as a community manager would be an added advantage.

Benefits

– Stock Options
– 30 days paid leave each year
– Remote work
– Learn and grow a shit ton
– Health insurance